Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs) – Carma Multi-Designer Store
(For In-Store Shopping Only – No Online Sales)
1. Store & Shopping Experience
Q: Where is Carma Multi-Designer Store located?
A. We have stores in Delhi at Mehrauli and Ambawatta, along with this another location at 10, Banjara Hills, Hyderabad. You can visit us during business hours to explore our exclusive collection.
Do I need an appointment to visit the store?
A: While walk-ins are welcome, we recommend booking an appointment for a personalized shopping experience, especially for bridal or custom consultations.
Q: Do you offer personal styling assistance?
A: Yes, our in-store stylists are available to help you select the perfect outfit based on your preferences, occasion, and body type.
2. Product & Authenticity
Q: Are all the outfits at Carma authentic designer pieces?
A: Yes, we showcase luxury clothing from India’s finest designers, ensuring authenticity and exclusivity.
Q: Can I see the latest designer collections at your store?
A: Yes, we frequently update our collection with the latest runway and seasonal pieces from top designers.
3. Orders & Customization
Q: Can I place a custom or made-to-order request in-store?
A: Yes, we offer customization and made-to-order services for select designers. Our team will guide you through the process.
Q: How long does a made-to-order outfit take to be delivered?
A: Timelines vary based on the designer and customization requirements. Our team will provide an estimated delivery date at the time of order.
4. Payment & Billing
Q: What payment methods do you accept in-store?
A: We accept cash, credit/debit cards, bank transfers, and other secure payment options.
Q: Do you offer EMI or installment payment options?
A: We may offer flexible payment plans on select purchases. Please inquire with our store team for details.
5. Returns & Exchanges
Q: Can I return or exchange an item after purchase?
A: Returns and exchanges are only accepted for damaged or incorrect items. Customized and made-to-order pieces are non-returnable.
Q: What if I need an alteration after purchase?
A: We offer in-house alteration services for minor adjustments. Charges may apply depending on the requirement.
6. Store Policies & Services
Q: Do you offer home trials or private shopping sessions?
A: Yes, private shopping sessions and home trials are available for select clients upon request.
Q: Can I purchase a gift card for someone?
A: Yes, we offer gift cards that can be redeemed in-store for any designer collection..
Q: Do you provide packaging and gift wrapping services?
A: Yes, we offer premium packaging and gift-wrapping options for all purchases.